COMBINE ORDER PROMOTION

Before 31st December 2016, we offer free shipping for you once the total amount is above US$100 in an order.(For U.S. region)

For other regions, we offer free shipping for you once the total amount is above US$300 in an order.

Shipping cost may vary greatly depending on the country or region. Therefore, for some exceptional country or region, buyer may be charged for extra shipping fee.

Exception Products are not available in free shipping promotion: Handlebar, Bike Stand, Engine Guard, Fog Lamps, and Radiator Protective Cover. (Charged by the dimension)

For exception products, 

U.S. region- offering free shipping once the total amount is above US$300 in an order.

Other regions- offering free shipping once the total amount is above US$500 in an order.

SHIPPING AND RETURNING TERMS

All the products are brand-new and professionally packaged. The delivery normally takes 5-10 working days. It depends on shipping location.

In case of combination payment, buyers will be charged a shipping cost of certain amount, which will be set on as the highest fee only. 

DIMOTIV is constantly improving the service and product, hoping to offer you a pleasure experience. If you are not happy with our products, you are eligible to return your item back to us in reasonable condition within 14 days of purchase for a full refund. 

Any import duty, tax and fee are the sole responsibility of the receiving customer. Packing slips for International Shipment cannot be marked as "GIFT" or with altered prices.

PAYMENT

PayPal is the only payment method we accept. The payment has to be verified within 3 days after the list being purchased.

E-check payment may delay the processing time because we will only send out the goods until it is cleared by PayPal.

Your PayPal address will be considered as the delivery address of purchaser.

For any payment questions, please feel free to drop us a message.

CUSTOMER SATISFACTION

We aim to return all contacts within 48 hrs between Mon ~ Fri, so we appreciate your patience in waiting for a response.

We care and appreciate about your suggestions and questions for improving our selling experience and customer service.

FEEDBACK

We would be very appreciate if you could take a couple of minutes to leave us a positive feedback.

Please contact us before leaving us any neutral or negative feedback, we will do our best to solve any problem for you.